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Five Secrets to Successful Remodeling


Testimonials of Fulford Home Remodeling Provided By Previous Customers

"We wanted to let you know that we are very, very pleased with the work Fulford Home Remodeling did for us. From the very beginning—working with you in the planning stage—to the very end, everything was done in a professional manner. You have a fantastic staff!! We cannot begin to realize all the work that goes into making a project like this go so smoothly. We just know that the end result exceeded all our expectations."
Bill & Betty Meyer, Belleville, IL
"I wanted to take a quick minute to thank you and your entire team for the wonderful job that you did on our covered deck this year. It was truly a pleasure from beginning to end working with your staff. The final product was even better than we had envisioned. However, to only state that we were pleased with the outcome would be selling Fulford short. We were pleased from start to finish.

Communication tends to be very problematic for most contractors. This was never an issue with your team. For starters, the project moved on schedule virtually all the time. The few delays were communicated in a timely manner. This was greatly appreciated and eliminated the frustration that so often goes hand in hand with a home improvement project.

The only budget overruns that we incurred were decisions that we made ourselves. There were no hidden costs or other negative "surprises." Again, I want to thank you and your entire team for all of the hard work and dedication. Clearly I would highly recommend your company to anyone looking to make an improvement to their home. Please pass on our thanks to everyone involved who ensured a successful home improvement project that we will enjoy for the remainder of our lives!
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Lex & Stephanie White, O'Fallon, IL
"Just wanted to let you all know how happy we are with our new bathroom. Everyone was professional and pleasant from start to finish."
Joe and Barb Eilerman Belleville, IL
"“We really appreciated all the extra time and thought you put into making our remodeling go so smoothly. The extra effort to “do it well” stands out”"
Jane and Jay Haines Belleville, IL
"Fulford recently remodeled our master bathroom. We are completely satisfied with the entire process and the end result. The whole team was so easy to work with and flexible and very customer oriented. We had a good idea what we wanted, we explained it, and they made it a reality with very little effort on our part. Very professional, great communication skills, and meticulous workmanship. We look forward to doing more projects with them."
Scott and Shirleen Ellner, Edwardsville IL
"“I have enjoyed my new kitchen! Thanks to all of you for making it an enjoyable experience. Needless to say, I have given very positive feedback to all who inquire about the construction. It is certainly easy to work with people when they demonstrate a sense of humor and have a pleasant demeanor as all of you did. Thank you for making the total experience successful and, yes, even pleasant!”"
Steve and Lugene Miller Glen Carbon, IL
"Thank you all so very much for the excellent job! We love it! We look forward to working with you again."
Nancy & Jerry Wilson, Freeburg, IL
"Thank you guys for all your help. I appreciate your patience, expertise, and our business relationship."
Willie Harris Caseyville, IL
"I would like to compliment your company for an outstanding remodeling of our master bedroom and master bathroom. We are SO PLEASED with the results and can't thank you enough. Our grateful and sincere thanks to everyone. "
Diane Laedlein, O'Fallon, IL
"Joyce and I would like to thank you and the entire Fulford Team for delivering our addition and remodeling project on-time, at the contracted price, and with the quality that was promised. Being in the construction business gives me the ability to know the difference between price and value. We are often challenged to have the low price but what most people don't understand is that low price is not always the best deal. Providing a pleasurable experience at a reasonable price is just as important. Our companies have a parallel attribute.....selling value!

The position of selling is a challenging position and you do it well. You know the products that are being proposed, you understand how to use laymen's terms to get your point across, and you are very responsive to your clients' needs. I also appreciate the many follow-up communications along the way. It's nice to know that the "sales guy" is really checking to see if the field guys are delivering what was promised.

Ken did a great job working with you and us to develop the design of our project. He gave us several design options to consider on the layout and elevations. He was very flexible with revisions. The change from Hearth Room to Sun Room, the change from vaulted ceiling to coffered ceiling and the change from gable to hip roof were much easier to make with the renderings he created. The final product completely resembles the renderings.

James is a great lead carpenter and was very flexible with the minor changers that were implemented. This is the cooperation that is always needed on a project, and it was very much appreciated. He also did a great job assisting the subcontractors and keeping us informed. He went the extra mile. He even monitored my kitchen project when I needed a little assistance.

Larry was always available, and made sure we were happy. He challenged the subs and made sure things met our expectations. He kept me informed almost daily, even if the news wasn't what I wanted to hear. He understood there were going to be some challenging times, and he made sure he was there when we needed him. He made himself available any time of the day or night. He communicated very well, which we've found to be a key ingredient to a successful project.

Thanks again for your efforts. We're really enjoying the new areas of our home."
David A. Birk, Swansea, IL
"I am writing this letter of appreciation for the courteous and professional manner that Fulford Home Remodeling displayed while working on my home. Customer service is thought to be a thing of the past in the United States but your employees have proved that notion completely false. I would not hesitate to recommend you to anyone who is in need of your services."
Lisa Williams O'Fallon, IL
"We wish to thank everyone at Fulford Remodeling for the fantastic job you did on our new kitchen and powder room. We are so please with your work. From the planning stage right through to completion, you made every effort to give us the best finished project possible. The main reason we chose Fulford was the care and attention to detail that was shown in your proposal. Every detail was spelled out carefully for our consideration. That same attention to detail continued throughout each step in the remodel. Everyone at Fulford went above and beyond our expectations. We would highly recommend Fulford to anyone who asked. Our suggestions and wishes were always given careful consideration. We give high marks for our kitchen design, the plumbers, electricians, and we were especially pleased with our lead carpenter as his craftsmanship and work ethic were excellent. We would highly recommend Fulford Remodeling to anyone who asked. Not only did the project exceed our expectations in design and appearance, but it came in on schedule. We truly were amazed, as time went by, that the remodel was always at the exact stage you said it would be at the onset. That says volumes for your experience and careful planning. Thank you for an amazing remodel!"
The Hesdras, Belleville, IL
"Fulford completed a basement finishing project for us and we are thrilled with the results! Every staff member who worked with us was friendly, courteous and professional. They definitely went the extra mile."
Marc and Holly McCleary, Belleville IL
"They were always professional and courteous, making it much easier as we tried to carry on a normal life during construction. We would gladly recommend Fulford Home Remodeling to anyone considering a remodeling job of any size."
Robert & Trudy Knobeloch Mascoutah, IL
"My family and I want to thank your team of experts for the magnificent job you've done on our recently completed renovation. We greatly appreciate the detailed planning you went through to convert our small family room into a beautiful great room. We are absolutely thrilled with our “new” home. All our friends and neighbors rave at what a difference this renovation has made. Thank you so much!"
Rich & Carol Lunan, O'Fallon, IL
"Thank you to each and every one of you who were involved in our bathroom remodeling. We are so pleased with the results. Thanks for your expertise and helpfulness throughout the process, you made it seem so easy. It has been a pleasure doing business with you!"
The Lueckings, Belleville, IL
"Just wanted to thank you, and congratulate everyone at Fulford Home Remodeling on the outstanding job you did with our porch attachment. My wife and I were extremely pleased with the final result, and have received many compliments from our neighbors."
Glenn Knobeloch Mascoutah, IL
"We want to thank you and your company for the excellent job done on the basement bathroom and the family room ceiling and lighting. You and your company do quality work in a timely manner with as little disruption to our family as possible. The entire team was pleasant and professional."
Doug & Cecile Savant
"The craftsmanship, cooperation, and congeniality of your employees has been exceptional. Thanks for everything. It has been a pleasure doing business with you."
Ron & Delores Hoffman, Belleville, IL
"Just finished a full kitchen remodel with Fulford and couldn't be happier. The staff was excellent to work with and the new kitchen turned out even better than we expected. The entire process from beginning to end was exactly what we were told up front. Fulford provided us with a project plan and they stuck to it. The job was finished on schedule. We will not hesitate to recommend Fulford to friends and family and look forward to working with them again in the future."
Bill & Lisa Lewis, Belleville IL
"We appreciate the “no pressure” sales and were impressed...we're happy with the finished product and will certainly consider using Fulford Home Remodeling again in the future."
Jay & Lori Ingram Belleville, IL
"Thanks for a great job and your extreme professionalism---the construction was a pleasant experience and we're enjoying the addition."
Mitz, Sharon, & Ted Karraker, Fairview Heights, IL
"“Sincerest thanks for the tremendous job that Fulford Home Remodeling accomplished in remodeling my parent's home. After six months of often times daily communication with someone from your company, its seems a little strange not to have you folks around. All of you became like family and there are days when my parents still reflect and recall how wonderful all of you were to them. It is perhaps just this fact, that made a terrible situation so much easier for them to handle. Thanks to all who were involved in the myriad of ways that made the entire project a reality.”"
Rev. Eugene H. Wojcik Belleville, IL
"Peg and I recently had our basement finished by Fulford Home Remodeling. We wanted to take this opportunity to tell you how pleased we were with the process and finished project. In one word – SUPERSATISFIED! Fulfords workers and workmanship exceeded our expectations. The work was completed on time, on schedule, and on budget. From our initial contact with you at the Belleville Home Show to the final throw of a basement light switch, everything was GREAT! Trent, we again wish to thank you and the entire Fulford Team for a JOB WELL DONE! "
Richard and Margaret Meyer, Belleville, IL
"It is our pleasure to recommend Fulford Home Remodeling for any home improvement project. The coordination and craftsmanship by this exceptional team defined the pergola project into a masterpiece! Mr. Ketchum and Mr. Nickerson epitomized the definition of professional customer service. On the first day of construction, we met, along with the lead carpenter and discussed how the project would be executed. The morning meeting included job safety, home security, neighbor notification, professional conduct on the worksite, and daily clean-up. At anytime, we never had a concern if the project was going to be accomplished on time, if craftsmanship was going to be sub-par, or that Fulford Home Remodeling was not going to comprehend our desired outcome of the project. It was a very pleasurable experience! "
John and Jill Pietrusinski, O'Fallon IL
"There's nobody else like them, they're just that good. We have done three major remodels with them and are about to begin a fourth. Top notch staff from beginning to end, top quality work. We highly recommend them!"
John and Diane Hanekamp, Glen Carbon IL
"Fulford Home Remodeling was definitely the right choice. We had our basement finished and could not be any happier with the result, the service, and the process from concept to design to finish. The staff (Trent, Larry, and lead carpenter Brian) were fantastic in all ways...very nice to work with, very professional, and very committed to getting the job done right. Would recommend them without hesitation. Any concern or question we had during the project was addressed immediately and resolved to full satisfaction....they outlined a concrete schedule for the project and kept to that schedule even finishing ahead of time. Would use them again for any future project if it arises."
Rich and Wendy Derby, O'Fallon, IL
"When we decided to remodel the second floor of our home it became immediately apparent that the scope of the project was considerably more than the average homeowner could undertake on his own. Then we made an appointment with the folks at Fulford Home Remodeling. The project began in December, probably the worst time of the year, but everything came together as scheduled. We would be happy to recommend the Fulford Remodeling team to anyone considering a project of this type. We are completely satisfied with the professionalism of the staff and the quality of workmanship We never dreamed that a project of this size could be completed “hassle free”. Fulford made it happen."
Dennis & Cathy Ellerbrock, Belleville, IL
"Professional, efficient, prompt, considerate, and attentive to details...that's how we would describe our Fulford team. Their workmanship is excellent."
Terry & Lisa Johnson Swansea, IL

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